This page outlines the return policy for our woodworking, photography, and apparel. Please notice that each category may have a different policy.
Woodworking
Cancellations
We will do everything in our power to accept cancellation requests, however, there may be circumstances where it will be too late such as resources and materials that have already been used in the production of the order items or items that have already been packaged or shipped. As a result, we request any cancellation requests must be submitted by email via our contact form within 24 hours after an order is placed. Cancellations after this period may be subject to a production fee which cannot be refunded.
Custom orders that have already been processed may not be subject to refund. We will do what we can to accommodate your request, however, custom order cancellations may not be accepted if it results in lost material and/or processing time.
Damaged Items / Lost Items
Damaged items must be reported within 30 days of the order date to qualify for a full replacement. Contact us to initiate the process.
Instructions For Damaged Items
If an item is damaged during shipment, contact us within a week of receiving your damaged print so that we can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, and damaged prints/products and include them in your email.
Requesting a Replacement or Refund
In order to request a replacement or refund, please contact us through our contact page so that we can assist you.
Photography
Cancellations
We will do everything in our power to accept cancellation requests, however, there may be circumstances where it will be too late such as resources and materials that have already been used in the production of the order items or items that have already been packaged or shipped. As a result, we request any cancellation requests must be submitted by email via our contact form within 24 hours after an order is placed. Cancellations after this period may be subject to a production fee which cannot be refunded.
Damaged Items / Lost Items
Damaged items must be reported within 30 days of the order date to qualify for a full replacement. Contact us to initiate the process.
Instructions For Damaged Items
If an item is damaged during shipment, contact us within a week of receiving your damaged print so that we can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, and damaged prints/products and include them in your email.
Requesting a Replacement or Refund
In order to request a replacement or refund, please contact us through our contact page so that we can assist you.
Apparel
Quality Guarantee
We want you to be satisfied with the quality of the products you order. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible. We’d much rather fix any problems and send a replacement order to make sure your customers are happy with their orders.
Defective or Damaged Products
If you receive defective or damaged orders that were not caused by the content provided by you, you will be issued a new order. This includes:
- Damage to the delivered products
- Errors in the number or quantity of the delivered products
- Lack of quality of the delivered product
Lost Orders
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.